the customer
Business is well used to mission statements and vision being formalised and published as a driver for organisational responses to customer needs.
We take a slightly different approach.
We believe in tangible targets and objectives to provide a positive and effective customer service.
We would be delighted to hear from you if your experience matches our expectation and we really would like to know if it doesn't.
Customer Targets
It will be clear how to contact us and it will be clear to you what we can do and what we cannot.
Our printed and web based media will be helpful in allowing you to determine if the services we offer are the right ones for you.
Contact with us by phone, by fax, post or via web services will produce a prompt and a courteous response.
We will quickly ascertain how we can help. If we cannot help we will try and point you in the direction of a "best fit" service provider.
Quotations and other sales material will be issued promptly and you will feel we have listened to you and grasped the key issues based on your brief.
We will handle with care the information and data you provide to us.
We will seek to meet any client deadlines we commit to and deliver reports on time.
Our reports and recommendations will be clear and you will be able to act on our advice with confidence.
We will set up any credit account with you smoothly and our documentation will be straight forward and easily understood.
At each stage in the process our people will be confident, relaxed and friendly.
If you have any concerns about the level of support offered we will not be defensive and we will seek to handle any query or complaint promptly and fairly.
